Shipping & Delivery
At Go Green World, we aim to process and dispatch your order as quickly as possible. Please review the information below for estimated delivery times and important shipping information.
New Zealand Shipping & Delivery
Orders received before 10:00 AM are generally processed on the same business day. Orders received after this time will normally be processed on the next business day.
Delivery times vary depending on your location and courier service. Orders are not normally dispatched or delivered on weekends or public holidays.
Estimated Delivery Times
- Metro areas: approximately 2 business days
- Regional areas: approximately 3–5 business days
Delivery times are estimates only and may vary depending on your location, courier network and seasonal demand.
During busy periods, including festive and holiday seasons, processing or delivery may take a little longer. We recommend allowing additional transit time during these periods.
Express & Urgent Deliveries
Express or urgent delivery options may be available on request, depending on your location and order requirements. Please contact us before placing your order if you require urgent delivery.
Email: [email protected]
PO Box Deliveries
Unfortunately, we are unable to deliver to PO Boxes. Please provide a valid physical street address when placing your order.
Damaged Deliveries
If your order appears to have been damaged during transit, please inspect the shipment before accepting it where possible. If there is significant visible damage, you may refuse the delivery and ask the courier to return the goods.
If damage is discovered after delivery, please contact us as soon as possible and provide photographs of the damaged product, packaging and the shipping label so we can assist you.
International Shipping
International shipping may be available to selected countries. For larger orders, we can also discuss consolidated shipping options to help reduce freight costs.
Please contact us before ordering to confirm availability, shipping costs and estimated delivery times for your destination.
Returns, Refunds & Exchanges
If you have ordered the incorrect product or the product is not suitable for your needs, please contact us within 7 business days of your purchase to discuss a return or exchange.
Change-of-mind returns and exchanges may be subject to a $10 per box restocking fee, together with applicable shipping costs.
For faulty or damaged products, please contact us and provide photographs of the product and the carton showing the product label or barcode. Once we receive the required information, we will advise you of the appropriate return, replacement or refund process.
Need help with your delivery?
Contact our team and we'll be happy to assist with delivery options, urgent orders, damaged goods or returns.